Terms & Conditions

Finerlise, an AI-assisted form builder accessible via finerlise.com and its subdomains (the “Service”), is owned and operated by [FULL LEGAL NAME], an individual domiciled in [CITY], Indonesia (“Finerlise”, “we”, “us” or “our”).

These General Terms and Conditions (the “Terms”) set out the conditions under which we offer the Service to you (“you” or the “User”). Together with our Privacy Policy and, where applicable, our Data Processing Terms, they form a legally binding agreement between you and Finerlise (the “Agreement”).

These Terms apply to all Users, whether you use the Service as a Consumer or on behalf of a business or other organisation. If you accept these Terms on behalf of an organisation, you confirm that you have authority to bind it, and “you” refers to that organisation.

If you do not agree to any provision of these Terms, you are not authorised to access or use the Service.

Capitalised terms have the meaning given to them in Annex 1 (Definitions) or in the Article where they are defined.

References to an Article, Clause or Annex are to those of these Terms unless stated otherwise. Headings are for convenience only. The words “including” and “such as” mean “including without limitation”.

The Service is a web-based tool to create, publish and manage Forms, collect Responses from Respondents, and analyse those Responses, including with AI Features, experiments, themes, integrations and an API.

Parts of the Service are available free of charge. Other features, higher limits and additional seats require a paid Subscription Plan, as described on our pricing page.

To use the Service you need a stable internet connection and a supported browser. You are solely responsible for the equipment and connectivity needed to access it.

Beta status. The Service is currently in beta (the “Beta Period”). During the Beta Period, the Service is still under active development and may contain errors, change significantly, lose data or be unavailable without notice. The Beta Period continues until we announce, on the Service or on this page, that the Service is generally available.

During the Beta Period, you must not use the Service:

1. for high-stakes purposes, meaning any use where an error, outage, data loss or incorrect AI Output could result in death, injury, significant financial loss, legal consequences or harm to vulnerable people, including medical, emergency, legal, financial, safety-critical, election or official government processes; or
2. for enterprise use, meaning as a system of record, as part of business-critical operations, or where your organisation requires contractual service levels, security certifications or audit commitments.

Any such use is entirely at your own risk. Access to a paid Subscription Plan, including plans named “Business” or “Enterprise”, does not change this restriction during the Beta Period.

You must be at least 13 years old to create an Account. If you are under the age of legal majority where you live, you may only use the Service with the consent and under the supervision of a parent or legal guardian, who agrees to these Terms on your behalf and is responsible for your use of the Service.

You must provide accurate information when creating your Account and keep it up to date. You are responsible for keeping your login credentials confidential and for all activity under your Account. Notify us immediately at [email protected] of any unauthorised use.

Forms and Responses are organised in Workspaces. The Workspace Owner controls the Workspace, its Subscription Plan and its Members, and may assign roles (such as Admin, Editor or Viewer) that determine what each Member can see and do. The Workspace Owner is responsible for the Members they invite and for ensuring those Members comply with these Terms.

If you join a Workspace owned by someone else, the Workspace Owner may view, change, export or delete the Content you create in that Workspace and may remove your access at any time.

When using the Service, you must comply with all applicable laws and regulations, including those on data protection, consumer protection, electronic communications and intellectual property.

You must not use the Service, or allow others to use it, to create, publish or distribute Forms or Content that:

1. impersonate any person, brand or organisation, or are designed to obtain passwords, login credentials, payment card data, bank details or one-time codes (“phishing”);
2. collect special categories of personal data (such as health, biometric, genetic, racial or ethnic origin, religious beliefs, sexual orientation or criminal records) or government identification numbers, unless you are legally permitted to do so, have obtained any required consent and have implemented appropriate safeguards;
3. knowingly collect personal data from children under 13 (or the higher age required in their jurisdiction) without verifiable consent from a parent or legal guardian;
4. infringe the rights of Third Parties, including intellectual property, privacy or publicity rights;
5. are unlawful, fraudulent, defamatory, harassing, hateful, violent, sexually explicit or otherwise harmful;
6. contain malware, or links designed to deliver malware or deceive Respondents.

You must also not:

1. send unsolicited bulk messages (spam) using or promoting Forms;
2. scrape, crawl or harvest data from the Service, or use automated means to access it other than through our published API in accordance with its documentation;
3. circumvent or interfere with rate limits, usage limits, access controls, security measures or content moderation;
4. probe, scan or test the vulnerability of the Service without our prior written consent, or place an unreasonable load on our infrastructure;
5. use the Service or AI Features to build a competing product, or to train or improve any AI model.

We may, without prior notice, review, unpublish or restrict Forms or Content that we reasonably believe violate this Article, and may report illegal activity to the competent authorities. We are not obliged to monitor Content.

The Service, including its software, design, templates and system Themes, is our exclusive property or that of our licensors. All rights not expressly granted to you are reserved.

Subject to these Terms, we grant you a personal, revocable, non-exclusive, non-transferable and non-sublicensable right to use the Service for the duration of the Agreement.

You may not, and may not allow any Third Party to:

1. decompile, disassemble or reverse engineer the Service, or attempt to discover its source code or underlying algorithms, except to the extent the law expressly permits;
2. sell, rent, lease, sublicense or otherwise make the Service available to Third Parties as a service of your own;
3. remove or obscure any proprietary notices or branding, except as permitted by your Subscription Plan;
4. copy, modify or create derivative works of the Service.

Subscription Plans are purchased per Workspace and are billed in advance on a monthly or annual basis. The features, limits and prices of each plan are as shown on our pricing page at the time of purchase. Prices may be shown in your local currency.

Payments are processed by our reseller and merchant of record, Polar (polar.sh), which handles checkout, invoicing, applicable taxes and payment methods. Your purchase is also subject to Polar’s buyer terms. We do not store your full payment card details.

Free trial. Some paid plans include a free trial of 7 days. Unless you cancel before the trial ends, your Subscription Plan will start automatically and you will be charged the applicable fee.

Automatic renewal. Subscription Plans renew automatically for successive periods of the same length unless cancelled before the end of the current period. You can cancel at any time from your Workspace billing settings; cancellation takes effect at the end of the current billing period and you keep access to paid features until then.

No refunds. Fees are non-refundable, including for partially used periods, unused seats, unused allowances or downgrades, except where a refund is required by applicable law. The free trial is intended as your opportunity to evaluate a paid plan.

Price changes. We may change our prices. Changes will apply from your next renewal and we will notify you at least 14 days in advance. If you do not agree, you may cancel before the renewal date.

Referral discounts. Discounts obtained through our referral programme apply as described at the time they are granted. We may end the referral programme or refuse or revoke a discount obtained through abuse, self-referral or fraud.

If a payment fails, we or Polar may retry the charge. If the failure is not resolved within a reasonable period, the Workspace may be downgraded to the Free plan in accordance with Article 19.

Each Subscription Plan includes allowances, such as the number of completed Responses per month, the number of seats, and an AI Allowance. Completed-Response allowances reset at the start of each calendar month (UTC), including on annual plans. AI Allowances reset every Monday at 00:00 UTC.

No surprise charges. We do not automatically bill for usage above your plan. When an allowance is reached, the related functionality is paused (for example, a Form may stop accepting new Responses, or AI Features may become unavailable) until the allowance resets or you upgrade.

Fair use. Features or allowances described as “unlimited” are subject to reasonable, good-faith use consistent with normal use of a form builder by a business of your size. If your usage materially exceeds that of comparable customers or threatens the stability of the Service, we may contact you to agree on an appropriate plan and, if necessary, temporarily throttle the relevant usage.

You retain all rights in your Content. You grant us a worldwide, non-exclusive, royalty-free licence to host, store, copy, process, transmit and display your Content solely as needed to provide, secure and support the Service for you.

You are solely responsible for your Content and for having all rights and permissions required to use it with the Service.

Controller and processor. With respect to Personal Data you collect from Respondents through your Forms, you act as the data controller and we act as your data processor, processing such data only on your documented instructions as set out in our Data Processing Terms. You are responsible for:

1. having a lawful basis (such as consent) for collecting and processing Respondent data;
2. providing Respondents with a privacy notice that identifies you as the controller and explains how their data will be used;
3. responding to requests from Respondents exercising their data protection rights; and
4. complying with applicable data protection laws, including Indonesia’s Personal Data Protection Law (UU PDP) and, where applicable, the GDPR.

We process Personal Data about Users (such as account and billing details) as a controller in accordance with our Privacy Policy.

Service improvement. We may collect and use usage data, and de-identified or aggregated data derived from use of the Service, to operate, secure and improve the Service. Such data will not identify you or any Respondent. We do not sell your Content or Respondent data.

You are responsible for keeping your own backups of Content that is important to you. You can export Responses at any time using the export tools available on your Subscription Plan.

The Service includes AI Features, for example to draft or edit Forms, generate End Pages, and analyse Responses. When you use them, your prompts and the relevant parts of your Content (such as the current Form or selected Responses) are sent through OpenRouter to the provider of the selected AI model (such as OpenAI, Google or a host of an open-weight model) to generate the result. We only route requests to providers that do not store or train on them. These providers process that data as our subprocessors, as described in our Privacy Policy.

Ownership of Output. As between you and us, you own the Output generated for you, to the extent permitted by law. Because of the nature of AI, similar Output may be generated for other Users, and you do not acquire rights in Output generated for others.

Accuracy. Output is generated automatically and may be inaccurate, incomplete, biased or inappropriate. Output, including analyses and summaries of Responses, is not professional advice. You are responsible for reviewing Output before publishing a Form or relying on it for any decision.

Allowances and models. Use of AI Features is subject to the AI Allowance of your Subscription Plan. We may add, replace or remove AI models and providers, and change which models are available on each plan, at any time.

You may submit a Theme you created for publication in the Public Theme Gallery. Themes that are not submitted remain private to your Workspace.

By submitting a Theme, you grant us and all other Users a worldwide, non-exclusive, royalty-free, perpetual and irrevocable licence to use, copy, apply and modify that Theme in their own Forms, and you grant us the right to display and promote it within the Service. Forms that already use a copy of your Theme may continue to do so after it is removed from the gallery.

You confirm that you have the rights to every element of a submitted Theme, including any fonts, images or colours that may be protected. We may review, approve, reject, suspend or remove any Theme at our discretion.

The Service lets you connect Third-Party Services, such as Google Sheets, Notion and webhook endpoints. When you connect a Third-Party Service, you authorise us to send your Content, including Responses, to that service on your behalf, including creating or updating spreadsheets, databases, properties and rows you select as destinations. You must have permission to write to those destinations. Your use of Third-Party Services is governed by their own terms, and we are not responsible for them. Content already delivered to a Third-Party Service is held by that service: disconnecting an integration or deleting Content in the Service does not remove copies already sent.

Workspace API Keys are confidential. You are responsible for keeping them secure and for all activity performed with them. You must revoke a key immediately if you suspect it has been compromised.

We may apply rate limits to the API and to integrations, and may change or deprecate API functionality with reasonable notice where practicable.

Forms published on Subscription Plans that do not include branding removal may display a “Made with Finerlise” badge or similar attribution. You may not hide, alter or obscure this attribution unless your Subscription Plan allows it.

Finerlise, the Finerlise logo and all related names, logos and designs are our trademarks. You may not use them without our prior written consent, except to refer to the Service accurately.

If you send us suggestions or feedback, we may use them freely and without any obligation to you.

We provide support by email at [email protected] and aim to respond within a reasonable time. Unless agreed otherwise in writing, we do not commit to specific response times or service levels.

We make reasonable efforts to keep the Service available, but it may be interrupted for maintenance, updates, or reasons beyond our control. We will try to give advance notice of planned maintenance that is likely to cause significant disruption.

We continuously develop the Service and may add, change or remove features. If we remove a material feature of a paid Subscription Plan, we will notify you in advance where reasonably possible.

We may offer beta, preview or experimental features. These are provided “as is”, may be changed or withdrawn at any time, and may not be covered by any support commitment.

To the maximum extent permitted by law, the Service is provided “as is” and “as available”. We make no warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, or that the Service will be uninterrupted, error-free or secure.

You warrant that you have the right to enter into this Agreement, that the information you provide is accurate, and that your Content and your use of the Service comply with these Terms and applicable law.

During the Beta Period, we give no warranty or commitment of any kind regarding the Service, including its availability, accuracy, security, performance or the preservation of your Content and Responses. You are responsible for keeping independent copies of anything you cannot afford to lose.

To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, revenue, goodwill, data or Responses, however caused.

To the maximum extent permitted by law, our total aggregate liability arising out of or in connection with the Agreement is limited to the fees you actually paid for the Service in the three (3) months preceding the event giving rise to the claim.

Beta Period. Notwithstanding Clause 17.2, during the Beta Period, and to the maximum extent permitted by law, we accept no liability whatsoever for any loss or damage arising out of or in connection with the Service or the Agreement, including loss of data or Responses, or any loss arising from use of the Service in breach of Clause 3.4.

We are not liable for any failure or delay caused by Force Majeure, or by Third-Party Services, AI model providers or hosting providers outside our reasonable control.

Nothing in these Terms, including Clause 17.3, limits or excludes liability for fraud, wilful misconduct, gross negligence, or any other liability that cannot be limited or excluded under applicable law, including mandatory consumer protection law.

To the extent permitted by law, you will indemnify and hold us harmless from any claims, damages, losses and costs (including reasonable legal fees) brought by Third Parties, including Respondents and data protection authorities, arising from your Content, your Forms, your collection or use of Respondent data, or your breach of these Terms or applicable law.

The Agreement starts when you first use the Service and continues until your Account is deleted or the Agreement is terminated.

You may stop using the Service and delete your Account or Workspace at any time. Deleting a Workspace does not cancel or refund fees already paid.

We may suspend or terminate your access to all or part of the Service, with immediate effect and without refund, if you materially breach these Terms (in particular Article 5), fail to pay fees due, or if required by law. Where reasonable, we will give notice and an opportunity to remedy the breach first.

Downgrade. If a paid Subscription Plan ends or is not renewed, the Workspace reverts to the Free plan. Your Content is retained, but features and allowances beyond the Free plan will no longer be available.

Deletion. After your Account is deleted or the Agreement is terminated, you may request an export of your Content for 30 days. After that period, we will delete your Content, except where we must retain it by law. Residual copies in backups are deleted on their normal rotation cycle.

Provisions that by their nature should survive termination, including Articles 9.1–9.2, 14, 16, 17, 18 and 21, will survive.

We may amend these Terms. For material changes, we will notify you by email or in the Service at least 14 days before they take effect. Non-material changes (such as clarifications or corrections) take effect when published.

If you do not agree to the amended Terms, you must stop using the Service and may cancel your Subscription Plan before they take effect. Continued use after the effective date constitutes acceptance.

These Terms and the Agreement are governed by the laws of the Republic of Indonesia.

The parties will first try to resolve any dispute amicably through good-faith negotiation for at least 30 days after written notice of the dispute. If the dispute is not resolved, it will be submitted exclusively to the District Court (Pengadilan Negeri) of [CITY], Indonesia.

If you are a Consumer, nothing in this Article deprives you of the protection of mandatory provisions of the law of your country of residence, or of your right to bring proceedings before a consumer dispute resolution body or court competent under that law.

These Terms are drafted in English. In accordance with Law No. 24 of 2009, an Indonesian-language version will be made available. Both versions are equally authentic. In the event of any inconsistency, the parties will agree on the intended meaning in good faith, and, to the extent required by Indonesian law, the Indonesian version prevails.

Entire agreement. The Agreement is the entire agreement between you and us about the Service and supersedes any prior agreements on the same subject.

Severability. If any provision is held invalid or unenforceable, it will be replaced by a valid provision that most closely reflects its intent, and the remaining provisions remain in force.

Assignment. You may not transfer your rights or obligations under the Agreement without our consent. We may transfer the Agreement, including to a legal entity we establish to operate the Service, provided your rights under these Terms are not reduced.

No waiver. Our failure to enforce any provision is not a waiver of our right to do so later.

Notices. We may send you notices by email to the address associated with your Account or within the Service. You may send notices to us at [email protected].

Electronic acceptance. You agree that accepting these Terms electronically has the same legal effect as a handwritten signature, in accordance with Law No. 11 of 2008 on Electronic Information and Transactions, as amended.